Privacy Policy

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Effective Date: January 31, 2025

At WithLuv ("we," "us," or "our"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our service ("Service") via the WithLuv platform.

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1. Information We Collect

We collect the following types of information:

a. Information You Provide to Us:

• User-Submitted Information: Any data manually entered by users while using the Service, including but not limited to names, email addresses, preferences, and other details provided through forms, surveys, or settings.
• Phone number: Used for account creation, authentication, and communication.
• Gift message details: Includes the text, images, and scheduling details you provide.

b. Automatically Collected Information:

• Device information: IP address, device type, and browser type.
• Usage data: Interaction with our Service, including timestamps and message delivery statuses.

c. Third-Party Information:

• If you integrate our Service with another service (e.g., payment providers), we may receive necessary transaction-related information but will not share or store sensitive financial details.

d. Communication Data:

• Message Moderation: To ensure platform security and compliance, messages may be reviewed using automated or manual processes. Reviews may be triggered by reports, content flags, or random audits for quality control.

e. Information Provided by Others:

• Invitations & Contact Data: If a user connects their contacts to invite friends to WithLuv, we may receive limited contact details about non-users, such as their name and phone number. This information is used solely to facilitate invitations and is not stored indefinitely.
• Opt-Out: If you receive an invite and prefer not to be contacted again via WithLuv, you may opt out by following the instructions in the message or by contacting us at hello@sendwithluv.com.‍
• Limited Data Retention: WithLuv does not permanently store contact information of non-users. Any data received through invitations is used only for the invitation process and is not retained beyond what is necessary to facilitate the request.

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‍2. How We Use Your Information

‍We use the information collected to:

• Deliver personalized messages as part of your gift campaigns.
• Process payments for premium services and gift cards.
• Improve the functionality and performance of the Service.
• Develop and test new features to enhance the user experience.
• Respond to your inquiries and provide customer support.
• Detect and prevent spam, fraud, or misuse of our platform.
• Monitor messages to ensure compliance with our Terms of Service and prevent prohibited activities.
• Comply with legal obligations, such as responding to subpoenas, law enforcement requests, or regulatory audits.
• Send you important updates about new features, offers, or promotions. You can opt out of marketing communications by replying 'STOP' to any text message, following the unsubscribe instructions in emails, or by contacting us at hello@sendwithluv.com.

To exercise your privacy rights, contact us at hello@sendwithluv.com. Currently, WithLuv is only available to users residing in the United States.

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‍3. How We Share Your Information

‍We do not sell, rent, or trade your personal data to third parties for their marketing or advertising purposes. We may share information:

• With Service Providers: Third-party vendors who assist with payment processing, SMS delivery (e.g., Twilio), customer support, cloud storage, and analytics services.
• For Legal Reasons: When required to comply with subpoenas, court orders, law enforcement requests, regulatory requirements, or to protect the rights, safety, or property of WithLuv, its users, or the public.
• With Consent: If you provide explicit consent for a specific purpose.‍
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of that transaction. We will notify you if this occurs and provide options regarding your information, if required by law.

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‍4. Data Security

‍We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.While we take measures to secure your data, you are responsible for maintaining the security of your account credentials and devices used to access WithLuv.In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws and regulations.

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‍5. Data Retention

‍We retain your information only as long as necessary to provide the Service or comply with legal obligations. Retention periods may vary depending on the type of data. For example, transactional records may be retained longer for compliance purposes, while user-generated content may be deleted upon request.Upon account deletion, we will remove or anonymize personal data that is no longer necessary for legal or operational purposes within 90 days, unless retention is required for regulatory compliance.All users can request deletion of their data, though some information may be retained for compliance purposes as required by law. To exercise this right, please contact us.You may request deletion of your data by contacting us. We aim to process deletion requests within 30 days of receipt.

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‍6. Your Privacy Rights

‍Your privacy rights depend on your location and applicable laws. If you are a resident of California, the European Economic Area (EEA), or other regions with specific privacy regulations, you may have additional rights.Depending on your location, you may have the right to:

• Access your data.
• Request correction or deletion of your data.
• Withdraw consent for data processing.
• Opt out of data sharing for advertising.
• Request a copy of your data in a portable format.
• Object to certain types of data processing or request restrictions on how we use your information.

You can opt out of marketing communications by replying 'STOP' to any text message, following the unsubscribe instructions in emails, or by contacting us at hello@sendwithluv.com.To exercise your privacy rights, contact us at hello@sendwithluv.com. Currently, WithLuv is only available to users residing in the United States.

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‍7. Children’s Privacy

‍WithLuv is not intended for children under the age of 13. We do not knowingly collect personal information from children.Users must be at least 13 years old to use WithLuv. In certain regions, including the European Economic Area (EEA), users must be at least 16 unless parental consent is provided.If we learn that we have collected personal information from a child under 13, we will take immediate steps to delete the data.If you believe your child has provided personal information, please contact us at hello@sendwithluv.com to request deletion.

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‍8. Cookies and Tracking Technologies

‍We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze usage patterns.We use different types of cookies, including:

• Essential Cookies: Required for authentication and core functionality.
• Functional Cookies: Help remember user preferences and settings.
• Analytics Cookies: Allow us to analyze Service usage and improve performance.

You can manage your cookie preferences through your browser settings. Most browsers allow you to delete or block cookies, but doing so may impact your experience on WithLuv.If we use third-party analytics tools, such as Google Analytics, we may collect data related to page views, clicks, and interactions to understand how users engage with our Service.

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‍9. Changes to this Privacy Policy

‍We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you through a notice on our website before the changes take effect.By continuing to use the Service after updates take effect, you acknowledge and agree to the revised Privacy Policy.

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‍10. Contact Us

‍If you have any questions or concerns about this Privacy Policy, please contact us at: hello@sendwithluv.com